Quotation: Prices not listed need to be quoted after an inquiry to assure availability at the time as well as size confirmation etc. All quotations are valid for 30 days and can be subject to change after the period. Though some other online shops might advertise "free shipping worldwide", as cool as that might sound, we believe shipping quotation is better to be offered separately for two main reasons; firstly to make sure the chosen logistic means would fit the overall order details such as total weight and size. As a result secondly, a more accurate and transparent calculation can definitely rid the need of building some cushion by boosting selling prices. Same for frames, we leave the choice with our customers.
Ordering: All products are shipped out after final photo confirmation of the merchandise and per description details accepted, the order of which can be paid by PayPal or wire transfer. For all customized orders, a non-refundable deposit of 50% is to be paid upon the time of ordering and full payment to be completed before shipment once order details including final photo and descriptions are confirmed. In case the customer forfeits completing the delivery, the seller will automatically be entitled to the right of ownership of the merchandise.
Shipping: The method of shipping is based on the final decision of the customer after reviewing the shipping quotation(s) provided by the seller. All insurance cost will be covered by the seller.
Goods return: In the event if the merchandise is damaged during transportation, the customer needs to keep the packaging materials in tact and use the same packaging for return after providing the seller with damage details including photos of damage status; after when an arrangement for goods return is made with the seller. Under such circumstance, the customer can choose between an exchange or a money refund.